PEOPLE HUNT is hiring on behalf of an iGaming client company.

Job Vacancy: Head of VIP
Industry: iGaming
Work Format: Hybrid / Remote
Location: International market (relocation is not required)

About the Company:
A new iGaming project from a team of founders with many years of experience in the industry. The company is in the active launch phase: strong concept, ambitious goals, and rapid growth. The core team is currently being formed, with the opportunity to build processes from scratch and influence the product strategy.

Key Responsibilities:

- Develop and implement strategies for the development and retention of VIP players

- Build VIP segmentation: analyze the database, identify high-value users, personalize the approach

- Create and manage VIP programs from scratch: levels, bonus structures, exclusive privileges

- Supervise a team of VIP managers (if available) or manage clients directly at the start

- Develop personalized bonuses, campaigns, and events for VIPs

- Analyze the activity of VIP users: gaming preferences, deposit activity, trigger events

- Reduce churn, increase LTV, and maximize engagement of VIP audience

- Closely collaborate with marketing, analytics, product, UX, and support teams

- Continuously improve the customer experience based on feedback

Requirements:

- Experience working with VIP clients in iGaming, betting, fintech, or luxury segments

- Understanding of VIP player psychology, their motivations, and retention strategies

- Experience in audience segmentation and creating personalized strategies

- Excellent communication skills and emotional intelligence

- Ability to work with data: analyzing customer behavior, identifying triggers

- Experience in launching and managing VIP programs, bonuses, campaigns, and activations

- Proficiency in English and Russian at least at Upper-Intermediate level

A Plus:

- Experience working in a startup or launching an operator from scratch

- Deep understanding of gamification and loyalty programs

- Experience working with CRM systems and automation platforms

- Knowledge of additional languages (Spanish, German, Arabic, etc.) – for global markets

Working Conditions:

- Fully remote or hybrid work

- Participation in the launch of a new ambitious iGaming operator

- Opportunity to influence VIP strategy and build customer service from scratch

- Work in a team with top industry experts

- Competitive compensation + KPI bonuses

- Space for initiative, experimentation, and growth along with the product